NexGenVA Privacy Policy

Introduction

At NexGenVA, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our AI-powered voice assistant services. For questions, contact us at [email protected].

Data We Collect

We collect the following types of data to provide and improve our services:

• Personal Information: Name, email, phone number, and business details provided through forms or account setup.
• Usage Data: Information about how you interact with our platform, such as call logs and dashboard activity.
• Technical Data: IP address, browser type, and device information collected automatically.

How We Use Your Data

We use your data to:

• Provide and maintain our AI services, including call automation and lead qualification.
• Personalize your experience and improve our platform.
• Communicate with you, including responding to support inquiries.
• Comply with legal obligations.

Data Sharing

We may share your data with:

• Service Providers: Third-party vendors (e.g., CRM integrations) that assist in delivering our services.
• Legal Authorities: When required by law or to protect our rights.
• Business Partners: With your consent, for marketing or analytics purposes.

We do not sell your personal information.

Data Protection

We implement industry-standard security measures, including:

• Encryption of data in transit and at rest.
• Regular security audits and updates.
• Access controls to limit data exposure.

However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Request data portability or restrict processing.

To exercise these rights, contact us at [email protected].